Compatibility Mode Problems: Difference between revisions

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:''further information:'' [[Troubleshooting Guide]]
ASIO is a method of directing unmodified sound data to a sound card. The sound card must have a driver capable of accepting ASIO output.


Modern versions of JRiver Media Center fully support the latest OS versions from Microsoft, including Windows Vista, Windows 7, and Windows 8.
For Vista and above, you may also consider using [http://wiki.jrmediacenter.com/index.php/WASAPI WASAPI].


'''Please do not enable any compatibility layers when installing or running the program.''' You also should not manually run the application "As Administrator" or require any other special way to launch the application.
[http://www.asio4all.com/ ASIO4ALL] is a publicly available driver that accepts ASIO output and converts it to Kernel Streaming.


== Program Fails To Run When Installed With Compatibility Mode ==
MC playback options must be set to use ASIO.


If the program is installed with compatibility mode enabled, it may fail to run reporting:
Here's [http://yabb.jriver.com/interact/index.php?topic=49633.msg339735#msg339735 a thread] that may help.


:<tt>Media Center was installed for a different operating system. Please reinstall.</tt>
If you experience stuttering problems with ASIO, try changing this setting (introduced in 14.0.48):


You can fix this problem by following these steps:
* NEW: Added new ASIO option 'Use large hardware buffers (recommended to prevent stutter)' that uses the maximum hardware buffer size instead of the default buffer size, which should help alleviate any stuttering issues. (smaller buffers are only desirable in latency sensitive applications like synthesizers)


=== Option 1 ===
Also, consider a search on [http://yabb.jriver.com/interact/index.php#2 Interact].

If the compatibility mode was enabled when installing the software, you can typically simply:

# Go to Start > All Programs > JRiver > Media Center <Version Number> and find the icon for Media Center.
# Right-click on it and choose Properties.
# On the Compatibility tab, ''disable'' "Run this program in compatibility mode for:".
# Click OK.

=== Option 2 ===

If Option 1 doesn't work, uninstall and reinstall Media Center. When you uninstall, be sure to ''uncheck'' the option to remove ''Registry Settings'', in order to preserve your existing settings.

=== Option 3 ===

You may also be able to address this issue via the registry. '''This method is appropriate for Experts Only!'''

# Run regedit.exe
# Navigate to:
## 32-bit: <tt>HKEY_LOCAL_MACHINE\SOFTWARE\J. River\Media Core\Installations\Media Center 19</tt>
## 64-bit: <tt>HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\J. River\Media Core\Installations\Media Center 19</tt>
## ''Note:'' if you have a product other than Media Center 16, select that product instead under Installations)
# Change the value 'OS Version' on the right to the version that matches your copy of Windows:
## Windows XP: 7
## Windows Vista: 9
## Windows 7: 10


[[Category: Frequently Asked Questions]]
[[Category: Frequently Asked Questions]]
[[Category: Troubleshooting]]

Latest revision as of 00:03, 25 March 2014

further information: Troubleshooting Guide

Modern versions of JRiver Media Center fully support the latest OS versions from Microsoft, including Windows Vista, Windows 7, and Windows 8.

Please do not enable any compatibility layers when installing or running the program. You also should not manually run the application "As Administrator" or require any other special way to launch the application.

Program Fails To Run When Installed With Compatibility Mode

If the program is installed with compatibility mode enabled, it may fail to run reporting:

Media Center was installed for a different operating system. Please reinstall.

You can fix this problem by following these steps:

Option 1

If the compatibility mode was enabled when installing the software, you can typically simply:

  1. Go to Start > All Programs > JRiver > Media Center <Version Number> and find the icon for Media Center.
  2. Right-click on it and choose Properties.
  3. On the Compatibility tab, disable "Run this program in compatibility mode for:".
  4. Click OK.

Option 2

If Option 1 doesn't work, uninstall and reinstall Media Center. When you uninstall, be sure to uncheck the option to remove Registry Settings, in order to preserve your existing settings.

Option 3

You may also be able to address this issue via the registry. This method is appropriate for Experts Only!

  1. Run regedit.exe
  2. Navigate to:
    1. 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\J. River\Media Core\Installations\Media Center 19
    2. 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\J. River\Media Core\Installations\Media Center 19
    3. Note: if you have a product other than Media Center 16, select that product instead under Installations)
  3. Change the value 'OS Version' on the right to the version that matches your copy of Windows:
    1. Windows XP: 7
    2. Windows Vista: 9
    3. Windows 7: 10
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