Difference between revisions of "Restoring a License"

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'''Registration Codes''' are permanent licenses.  This is the code that you received via email when you purchased Media Center.  If you lost yours, they can be retrieved by using option #2 on the [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page].  You will receive mail from buy-button at jriver.
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== Licensing Process ==
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'''Version is important'''.  Your license must match the installed version of MC and platform. Windows, Linux, and Mac licenses are separate, as are major versions from one another (MC18 versus MC19).  Older versions are on our [http://wiki.jriver.com/index.php/Old_Versions wiki] if you need to obtain an installer for a previously purchased older version.
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A '''Registration Code''' is a permanent license.  You receive it via email from buy-button at jriver when you purchase Media Center.   
  
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'''Download and install''' from the [http://www.jriver.com/download.html Download Page] at jriver.com. Other sites may not be trustworthy.
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* You can '''retrieve your Registration Code''' anytime by using option #2 on the [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page].  You will receive mail from buy-button at jriver.
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* You can also change your e-mail address or password on that page.
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* The Registration Code can be used to do a ''Restore'', which installs the license and generates an ''Install Key''. The Install Key is portable and can be used to license additional copies of Media Center, but it expires in 14 days, after which you must restore by using your Registration Code.  The Registration Code is permanent.
 
   
 
   
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'''Restore''' a license by using the Registration Code on the [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page].  In MC18 and above, this can be done in the program, under Help > Install License, or on the startup screen.  You must have the correct version of MC installed first.
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'''Version is important'''.
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* Your license must match the installed version of MC and the platform.  
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The '''Install Key''' is a portable file (.mjr file type), generated when you restore.  It will be emailed to you upon successful registration (or you can save it from within the browser window that loads). This Install Key file can be used to license MC on your other computers. To do so, execute the Install Key by double clicking on it from Windows Explorer or the Finder ('''after you have installed''' the correct version of MC).
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* Windows, Linux, and Mac licenses are separate, as are major versions (MC28 and MC29, for example).   
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* [[Old Versions|Old versions]] are available to download.
  
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Each individual install key (mjr file) is '''only good for 14 days'''. After that, to generate another  [https://rover.jriver.com/cgi-bin/restore.cgi Restore] again. You can Restore your license, and generate another ''Install Key'' up to ten times per rolling calendar year.
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'''Download and install''' from the [http://www.jriver.com/download.html Download Page] at jriver.com or from [http://yabb.jriver.com/interact/index.php our Interact Forum].  
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* Other sites may not be trustworthy.
  
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'''Problems?'''
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== More Details ==
  
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* Use Copy and Paste to enter your Registration Code, to avoid mistakes.
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'''Restore''' a license by using your Registration Code on the [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page].
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* Browsers can sometimes cause problems.  For example, when you download the Install Key, Opera renames the .mjr extension to .exe and this will not work. Try another browser if you have trouble. IE and Chrome are reliable.
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* This can be done from within the program, under <span style="color:#8B4513">Help > Install License</span>, or within the startup dialog shown by the trial.   
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* When you copy and paste, make sure there are no leading or trailing spaces in the Registration Code.
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* You must install and run the version of MC that corresponds to your license first.
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* You can view the license status under Help > Registration Info.
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The '''Install Key''' is a temporary, portable license file (.mjr file type), generated whenever you restore.
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Make sure that the version and OS of the license and the version of the installed program match.  You cannot use an MC18 license with MC19, for example, nor a Windows license on a Mac.
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* The Install Key can be used to apply your license to a particular copy of MC.
 +
* When you Restore, the Install Key is automatically applied to any copy of MC on the computer used to perform the Restore.
 +
* It is emailed to you upon successful registration, and whenever you Restore. Look for mail from buy-button at jriver.  
 +
* The Install Key file can be used to license MC on your other PCs (within reason). To do so, execute the Install Key by double clicking on it from Windows Explorer or the Finder.
 +
* Mac and Linux licenses won't work on Windows, and Windows licenses won't work on Mac or Linux.
 +
* You must have the correct version of MC installed first.  Your license must be for the correct OS type (Windows, Mac or Linux).
  
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Make sure your system date is set correctly.
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Each '''Install Key''' (mjr file) is '''good for 14 days'''. 
 +
* After that, you must use the Registration Code to [https://rover.jriver.com/cgi-bin/restore.cgi Restore] again. 
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* Using the Install Key does not use a restore.
  
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You can Restore your license, and generate another ''Install Key'' up to ten times per rolling calendar year. 
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* If you use all your restores, please post on the forum.  We can reset the count, but this is only done if you have run out.
  
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'''More'''
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== Problems? ==
  
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[http://wiki.jriver.com/index.php/Old_Versions Old Versions]
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* Use Copy and Paste to enter your Registration Code, to avoid mistakes.  The letter O and number 0 look alike.  So do the letters l and I, and the number 1.  Make sure there are no leading or trailing spaces in the Registration Code.
 +
* Browsers can sometimes cause problems.  For example, when you download the Install Key, Opera renames the .mjr extension to .exe and this will not work. Try another browser if you have trouble with the mjr file. IE and Chrome are reliable.
 +
* You can view the license status under <span style="color:#8B4513">Help > Registration Info</span>.
 +
* Make sure that the version and OS of the license and the version of the installed program match. You cannot use an MC30 license with MC31, for example, nor a Windows license on a Mac.
 +
* Verify that your system date is set correctly.
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* Install and run the version that matches your license, then restore or click on the Install Key
  
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[http://wiki.jriver.com/index.php/Getting_Started Getting Started]
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== More ==
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* [https://wiki.jriver.com/index.php/Upgrade Upgrade Help]
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* [[Getting Started]]
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* [[Old Versions]] are available for download.
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* [https://yabb.jriver.com/interact/index.php/topic,116042.0.html Extended Linux Instructions]
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* [https://wiki.jriver.com/index.php/Mac_Installation_%26_Removal Mac Installation]
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* [https://yabb.jriver.com/interact/index.php/topic,132000.msg915286.html#msg915286 Linux on Docker]
  
 
More information can be found on the [http://www.jriver.com/purchase.html Purchase Page].
 
More information can be found on the [http://www.jriver.com/purchase.html Purchase Page].
  
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[[Category: Frequently Asked Questions]]
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[[Category:Frequently Asked Questions]]
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[[Category:Licensing]]

Latest revision as of 12:09, 18 October 2023

Licensing Process

A Registration Code is a permanent license. You receive it via email from buy-button at jriver when you purchase Media Center.

  • You can retrieve your Registration Code anytime by using option #2 on the Restore Page. You will receive mail from buy-button at jriver.
  • You can also change your e-mail address or password on that page.
  • The Registration Code can be used to do a Restore, which installs the license and generates an Install Key. The Install Key is portable and can be used to license additional copies of Media Center, but it expires in 14 days, after which you must restore by using your Registration Code. The Registration Code is permanent.

Version is important.

  • Your license must match the installed version of MC and the platform.
  • Windows, Linux, and Mac licenses are separate, as are major versions (MC28 and MC29, for example).
  • Old versions are available to download.

Download and install from the Download Page at jriver.com or from our Interact Forum.

  • Other sites may not be trustworthy.

More Details

Restore a license by using your Registration Code on the Restore Page.

  • This can be done from within the program, under Help > Install License, or within the startup dialog shown by the trial.
  • You must install and run the version of MC that corresponds to your license first.

The Install Key is a temporary, portable license file (.mjr file type), generated whenever you restore.

  • The Install Key can be used to apply your license to a particular copy of MC.
  • When you Restore, the Install Key is automatically applied to any copy of MC on the computer used to perform the Restore.
  • It is emailed to you upon successful registration, and whenever you Restore. Look for mail from buy-button at jriver.
  • The Install Key file can be used to license MC on your other PCs (within reason). To do so, execute the Install Key by double clicking on it from Windows Explorer or the Finder.
  • Mac and Linux licenses won't work on Windows, and Windows licenses won't work on Mac or Linux.
  • You must have the correct version of MC installed first. Your license must be for the correct OS type (Windows, Mac or Linux).

Each Install Key (mjr file) is good for 14 days.

  • After that, you must use the Registration Code to Restore again.
  • Using the Install Key does not use a restore.

You can Restore your license, and generate another Install Key up to ten times per rolling calendar year.

  • If you use all your restores, please post on the forum. We can reset the count, but this is only done if you have run out.

Problems?

  • Use Copy and Paste to enter your Registration Code, to avoid mistakes. The letter O and number 0 look alike. So do the letters l and I, and the number 1. Make sure there are no leading or trailing spaces in the Registration Code.
  • Browsers can sometimes cause problems. For example, when you download the Install Key, Opera renames the .mjr extension to .exe and this will not work. Try another browser if you have trouble with the mjr file. IE and Chrome are reliable.
  • You can view the license status under Help > Registration Info.
  • Make sure that the version and OS of the license and the version of the installed program match. You cannot use an MC30 license with MC31, for example, nor a Windows license on a Mac.
  • Verify that your system date is set correctly.
  • Install and run the version that matches your license, then restore or click on the Install Key

More

More information can be found on the Purchase Page.

Retrieved from "http://wiki.jriver.com/index.php?title=Restoring_a_License&oldid=17530"