Difference between revisions of "Restoring a License"

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== Licensing Process ==
 
== Licensing Process ==
  
'''A Registration Code''' is a permanent license.  This is the code that you receive via email from buy-button at jriver, when you purchase JRiver Media Center.   
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A '''Registration Code''' is a permanent license.  You receive it via email from buy-button at jriver, when you purchase Media Center.   
  
* If you lost your license, you can retrieve it by using option #2 on the [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page].  You will receive mail from buy-button at jriver.   
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* You can retrieve your Registration Code''' any time by using option #2 on the [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page].  You will receive mail from buy-button at jriver.   
* You can also change your e-mail address on that page.
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* You can also change your e-mail address or password on that page.
* The Registration Code is used to generate an Install Key (called a Restore).
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* The Registration Code can be used to do a ''Restore'', which installs the license and generates an ''Install Key''.  The Install Key can be used to license additional copies of Media Center, but it expires in 14 days.  The Registration Code is permanent.
 
   
 
   
'''Version is important'''.
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'''Version is important'''.
 
* Your license must match the installed version of MC and platform.  
 
* Your license must match the installed version of MC and platform.  
* Windows, Linux, and Mac licenses are separate.  So are major versions (MC20 and MC21, for example).   
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* Windows, Linux, and Mac licenses are separate, as are major versions (MC24 and MC25, for example).   
* [[Old Versions|Old versions]] are available to download.
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* [[Old Versions|Older versions]] are available to download.
  
 
'''Download and install''' from the [http://www.jriver.com/download.html Download Page] at jriver.com or from [http://yabb.jriver.com/interact/index.php our Interact Forum].  
 
'''Download and install''' from the [http://www.jriver.com/download.html Download Page] at jriver.com or from [http://yabb.jriver.com/interact/index.php our Interact Forum].  
* Other sites may not be safe.
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* Other sites may not be trustworthy.
 +
 
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== More Details ==
  
 
'''Restore''' a license by using your Registration Code on the [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page].   
 
'''Restore''' a license by using your Registration Code on the [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page].   
* In MC18 and above, this can be done from within the program, under <span style="color:#8B4513">Help > Install License</span>, or within the startup dialog shown by the trial.   
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* This can be done from within the program, under <span style="color:#8B4513">Help > Install License</span>, or within the startup dialog shown by the trial.   
* You must have the correct version of MC installed first.
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* You must install and run the version of MC that corresponds to your license first.
 
   
 
   
'''An Install Key''' is a temporary, portable license file (.mjr file type), generated when you restore.
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The '''Install Key''' is a temporary, portable license file (.mjr file type), generated whenever you restore.
 +
* The Install Key can be used to apply your license to a particular copy of MC.
 
* When you Restore, the Install Key is automatically applied to any copy of MC on the computer used to perform the Restore.
 
* When you Restore, the Install Key is automatically applied to any copy of MC on the computer used to perform the Restore.
* It is also emailed to you upon purchase, and whenever you Restore. Look for mail from buy-button at jriver.  
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* It is emailed to you upon successful registration, and whenever you Restore. Look for mail from buy-button at jriver.  
* The Install Key can be used to license MC on your other PC's, within reason. To do so, execute the Install Key by double clicking on it from Windows Explorer or the Finder.  Mac and Linux licenses won't work on Windows and Windows licenses won't work on Mac or Linux.
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* The Install Key file can be used to license MC on your other PCs (within reason). To do so, execute the Install Key by double clicking on it from Windows Explorer or the Finder.   
 +
* Mac and Linux licenses won't work on Windows, and Windows licenses won't work on Mac or Linux.
 
* You must have the correct version of MC installed first.  Your license must be for the correct OS type (Windows, Mac or Linux).
 
* You must have the correct version of MC installed first.  Your license must be for the correct OS type (Windows, Mac or Linux).
  
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You can Restore your license, and generate another ''Install Key'' up to ten times per rolling calendar year.   
 
You can Restore your license, and generate another ''Install Key'' up to ten times per rolling calendar year.   
* If you use all your restores, please post on the forum.  We can reset the count, but this is done only when you have run out.
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* If you use all your restores, please post on the forum.  We can reset the count, but this is only done if you have run out.
  
 
== Problems? ==
 
== Problems? ==
  
* Use Copy and Paste to enter your Registration Code, to avoid mistakes.
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* Use Copy and Paste to enter your Registration Code, to avoid mistakes.  The letter O and number 0 look alike.  So do the letter l and the number 1.
 
* Browsers can sometimes cause problems.  For example, when you download the Install Key, Opera renames the .mjr extension to .exe and this will not work. Try another browser if you have trouble with the mjr file. IE and Chrome are reliable.
 
* Browsers can sometimes cause problems.  For example, when you download the Install Key, Opera renames the .mjr extension to .exe and this will not work. Try another browser if you have trouble with the mjr file. IE and Chrome are reliable.
 
* When you copy and paste, make sure there are no leading or trailing spaces in the Registration Code.
 
* When you copy and paste, make sure there are no leading or trailing spaces in the Registration Code.
 
* You can view the license status under <span style="color:#8B4513">Help > Registration Info</span>.
 
* You can view the license status under <span style="color:#8B4513">Help > Registration Info</span>.
* Make sure that the version and OS of the license and the version of the installed program match.  You cannot use an MC20 license with MC21, for example, nor a Windows license on a Mac.
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* Make sure that the version and OS of the license and the version of the installed program match.  You cannot use an MC23 license with MC24, for example, nor a Windows license on a Mac.
 
* Verify that your system date is set correctly.
 
* Verify that your system date is set correctly.
  
 
== More ==
 
== More ==
* Please consider an [[Upgrade]] to the latest version.
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* [https://yabb.jriver.com/interact/index.php/topic,120387.0.html Upgrade Help]
 
* [[Getting Started]]
 
* [[Getting Started]]
 
* [[Old Versions]]
 
* [[Old Versions]]
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* [https://yabb.jriver.com/interact/index.php/topic,116042.0.html Extended Linux Instructions]
  
 
More information can be found on the [http://www.jriver.com/purchase.html Purchase Page].
 
More information can be found on the [http://www.jriver.com/purchase.html Purchase Page].

Revision as of 14:23, 27 April 2019

Licensing Process

A Registration Code is a permanent license. You receive it via email from buy-button at jriver, when you purchase Media Center.

  • You can retrieve your Registration Code any time by using option #2 on the Restore Page. You will receive mail from buy-button at jriver.
  • You can also change your e-mail address or password on that page.
  • The Registration Code can be used to do a Restore, which installs the license and generates an Install Key. The Install Key can be used to license additional copies of Media Center, but it expires in 14 days. The Registration Code is permanent.

Version is important.

  • Your license must match the installed version of MC and platform.
  • Windows, Linux, and Mac licenses are separate, as are major versions (MC24 and MC25, for example).
  • Older versions are available to download.

Download and install from the Download Page at jriver.com or from our Interact Forum.

  • Other sites may not be trustworthy.

More Details

Restore a license by using your Registration Code on the Restore Page.

  • This can be done from within the program, under Help > Install License, or within the startup dialog shown by the trial.
  • You must install and run the version of MC that corresponds to your license first.

The Install Key is a temporary, portable license file (.mjr file type), generated whenever you restore.

  • The Install Key can be used to apply your license to a particular copy of MC.
  • When you Restore, the Install Key is automatically applied to any copy of MC on the computer used to perform the Restore.
  • It is emailed to you upon successful registration, and whenever you Restore. Look for mail from buy-button at jriver.
  • The Install Key file can be used to license MC on your other PCs (within reason). To do so, execute the Install Key by double clicking on it from Windows Explorer or the Finder.
  • Mac and Linux licenses won't work on Windows, and Windows licenses won't work on Mac or Linux.
  • You must have the correct version of MC installed first. Your license must be for the correct OS type (Windows, Mac or Linux).

Each Install Key (mjr file) is good for 14 days.

  • After that, you must Restore again.
  • Using the Install Key does not use a restore.

You can Restore your license, and generate another Install Key up to ten times per rolling calendar year.

  • If you use all your restores, please post on the forum. We can reset the count, but this is only done if you have run out.

Problems?

  • Use Copy and Paste to enter your Registration Code, to avoid mistakes. The letter O and number 0 look alike. So do the letter l and the number 1.
  • Browsers can sometimes cause problems. For example, when you download the Install Key, Opera renames the .mjr extension to .exe and this will not work. Try another browser if you have trouble with the mjr file. IE and Chrome are reliable.
  • When you copy and paste, make sure there are no leading or trailing spaces in the Registration Code.
  • You can view the license status under Help > Registration Info.
  • Make sure that the version and OS of the license and the version of the installed program match. You cannot use an MC23 license with MC24, for example, nor a Windows license on a Mac.
  • Verify that your system date is set correctly.

More

More information can be found on the Purchase Page.