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MC includes a very thorough logging system that can help diagnose issues (especially crashing). But, for it to work, you have to turn it on first.

  1. With MC running, go to: Help > Logging.
  2. Enable the Output to a Log file option.

When Logging is enabled, Media Center retains the last two logs:

  • Log.txt: this is the log of either the currently-running "session" in MC, or the log from the last time that MC was run on the system.
  • Previous Log.txt: this is the log from the "session" before Log.txt

These logs files are stored in the following locations:

  • Windows: %APPDATA%\Roaming\J River\Media Center <VERSION>\
  • OSX: /Users/<USERNAME>/Library/Application Support/J River/Media Center <VERSION>/

To Reset the current Log.txt file, which is sometimes useful just before you reproduce an issue that you are troubleshooting, go to Help > Logging and click Reset Log.

To Collect the Logs, along with other diagnostic information, click the Report problem button. Before emailing logs or posting them to Interact, please refer to the Media Center Troubleshooting Guide. If you mail the logs, please include a link to your post on Interact or thoroughly explain the issue.