MC includes a very thorough logging system that can help diagnose issues (especially crashing). But, for it to work, you have to turn it on first.
- With MC running, go to: Help > Logging.
- Enable the Output to a Log file option.
Log files are stored at:
- Currently running (or most recent) instance of MC: c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt
- The instance before that: c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt
To reset the log, go to Help > Logging and click Reset Log File.
To collect the logs, along with other diagnostic information, click the Report problem button. Before emailing logs or posting them to Interact, please refer to the Media Center Troubleshooting Guide. If you mail the logs, please include a link to your post on Interact or thoroughly explain the issue.