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MC includes a very thorough logging system that can help diagnose issues (especially crashing). But, for it to work, you have to turn it on first.

  1. With MC running, go to: Help > Logging.
  2. Enable the Output to a Log file option.

Using the Logging System and Reporting a Problem

When Logging is enabled, Media Center retains the logs from the last two runs of the application:

  • Log.txt: this is the log of either the currently-running "session" in MC, or the log from the last time that MC was run on the system.
  • Previous Log.txt: this is the log from the "session" before Log.txt

Collecting Logs: From the Logging dialog, you can have Media Center collect a log package, which includes these last two log files, as well as other diagnostic information about your computer into a Zip file, which can be emailed to JRiver or posted to Interact. If you are diagnosing a crash, the ZIP file will contain any crash dumps available from the last time MC crashed. This file is typically too large to email or post, so we recommend using a cloud sharing service like [Dropbox https://www.dropbox.com/] or [WikiSend http://wikisend.com/] to create a public link to the file.

To collect this log package, click the Report problem button. Before emailing logs or posting them to Interact, please refer to the Media Center Troubleshooting Guide. If you mail the logs, please include a link to your post on Interact or thoroughly explain the issue.

Storage Locations

Media Center stores the current and previous log files here:

  • Windows: %APPDATA%\Roaming\J River\Media Center <VERSION>\
  • OSX: /Users/<USERNAME>/Library/Application Support/J River/Media Center <VERSION>/