Difference between revisions of "Logging"

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Set Media Center to automatically create log files to help troubleshoot problems.
 
Set Media Center to automatically create log files to help troubleshoot problems.
  
# Go to Help > Configure Debug Logging.
+
# Go to Help > Logging.
# Select the output type: strings (requires a debug viewer) or log file.
 
 
# Select which events to log: General, Skinning, SDK, Reader, Service, Handheld, Playback,  Database, Import, Encoders, Sharing Plugins, TV and/or CD.  It is best to only select the item that your are troubleshooting, to eliminate unnecessary information in the log file.
 
# Select which events to log: General, Skinning, SDK, Reader, Service, Handheld, Playback,  Database, Import, Encoders, Sharing Plugins, TV and/or CD.  It is best to only select the item that your are troubleshooting, to eliminate unnecessary information in the log file.
  
Log files are saved in c:\Document Settings\user_name\Application Data\J River\Media Center 12\log.txt
+
Log files are saved in c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt
  
To view the log file, go to Help > Configure Debug Logging and select Click to View Current Log File.
+
To view the log file, go to Help > Logging and select Click to View Current Log File.
  
To reset a log file, go to Help > Configure Debug Logging and select Click to Reset Log File.
+
To reset a log file, go to Help > Logging and select Click to Reset Log File.
  
 
If you mail the logs, please include a description of the problem or a link to your post on Interact.  Thanks.
 
If you mail the logs, please include a description of the problem or a link to your post on Interact.  Thanks.
  
 
[[Category:Frequently Asked Questions]]
 
[[Category:Frequently Asked Questions]]

Revision as of 09:33, 12 June 2009

Set Media Center to automatically create log files to help troubleshoot problems.

  1. Go to Help > Logging.
  2. Select which events to log: General, Skinning, SDK, Reader, Service, Handheld, Playback, Database, Import, Encoders, Sharing Plugins, TV and/or CD. It is best to only select the item that your are troubleshooting, to eliminate unnecessary information in the log file.

Log files are saved in c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt

To view the log file, go to Help > Logging and select Click to View Current Log File.

To reset a log file, go to Help > Logging and select Click to Reset Log File.

If you mail the logs, please include a description of the problem or a link to your post on Interact. Thanks.