Difference between revisions of "Logging"

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Set Media Center to automatically create log files to help troubleshoot problems.
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MC includes a very thorough logging system that can help diagnose issues (especially crashing).  But, for it to work, you have to turn it on first.
  
# Go to Help > Logging.
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# With MC running, go to: <span style="color:#8B4513">Help > Logging</span>.
# Check "Output to a log file" checkbox.
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# Enable the ''Output to a Log file'' option.
# Select which events to log: General, Skinning, SDK, Reader, Service, Handheld, Playback,  Database, Import, Encoders, Sharing Plugins, TV and/or CD.  It is best to only select the item that your are troubleshooting, to eliminate unnecessary information in the log file.
 
  
Log files are saved in c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt
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Log files are stored at:
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* Currently running (or most recent) instance of MC: <tt>c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt</tt>
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* The instance before that:  <tt>c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt</tt>
  
To view the log file, go to Help > Logging and select Click to View Current Log File.
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To reset the log, go to<span style="color:#8B4513">Help > Logging</span> and click '''Reset Log File''.
  
To reset a log file, go to Help > Logging and select Click to Reset Log File.
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To collect the logs, along with other diagnostic information, click the ''Report problem'' button.  Before emailing logs or posting them to Interact, please refer to the [[Media Center Troubleshooting Guide]]. If you mail the logs, please include a link to your post on Interact or thoroughly explain the issue.
 
 
If you mail the logs, please include a description of the problem or a link to your post on Interact.  Thanks.
 
  
 
[[Category:Frequently Asked Questions]]
 
[[Category:Frequently Asked Questions]]

Revision as of 23:55, 20 January 2014

MC includes a very thorough logging system that can help diagnose issues (especially crashing). But, for it to work, you have to turn it on first.

  1. With MC running, go to: Help > Logging.
  2. Enable the Output to a Log file option.

Log files are stored at:

  • Currently running (or most recent) instance of MC: c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt
  • The instance before that: c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt

To reset the log, go toHelp > Logging and click 'Reset Log File.

To collect the logs, along with other diagnostic information, click the Report problem button. Before emailing logs or posting them to Interact, please refer to the Media Center Troubleshooting Guide. If you mail the logs, please include a link to your post on Interact or thoroughly explain the issue.