Logging: Difference between revisions
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MC includes a very thorough logging system that can help diagnose issues (especially crashing). But, for it to work, you have to turn it on first. |
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Set Media Center to automatically create log files to help troubleshoot problems. |
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# With MC running, go to: <span style="color:#8B4513">Help > Logging</span>. |
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# Enable the ''Output to a Log file'' option. |
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# Select which events to log: General, Skinning, SDK, Reader, Service, Handheld, Playback, Database, Import, Encoders, Sharing Plugins, TV and/or CD. It is best to only select the item that your are troubleshooting, to eliminate unnecessary information in the log file. |
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Log files are stored at: |
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* Currently running (or most recent) instance of MC: <tt>c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt</tt> |
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To |
To reset the log, go to<span style="color:#8B4513">Help > Logging</span> and click '''Reset Log File''. |
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To collect the logs, along with other diagnostic information, click the ''Report problem'' button. Before emailing logs or posting them to Interact, please refer to the [[Media Center Troubleshooting Guide]]. If you mail the logs, please include a link to your post on Interact or thoroughly explain the issue. |
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To reset a log file, go to Help > Logging and select Click to Reset Log File. |
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If you mail the logs, please include a description of the problem or a link to your post on Interact. Thanks. |
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[[Category:Frequently Asked Questions]] |
[[Category:Frequently Asked Questions]] |
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Revision as of 05:55, 21 January 2014
MC includes a very thorough logging system that can help diagnose issues (especially crashing). But, for it to work, you have to turn it on first.
- With MC running, go to: Help > Logging.
- Enable the Output to a Log file option.
Log files are stored at:
- Currently running (or most recent) instance of MC: c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt
- The instance before that: c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt
To reset the log, go toHelp > Logging and click 'Reset Log File.
To collect the logs, along with other diagnostic information, click the Report problem button. Before emailing logs or posting them to Interact, please refer to the Media Center Troubleshooting Guide. If you mail the logs, please include a link to your post on Interact or thoroughly explain the issue.